Terms and Conditions for the Supply of Services 

 

Online Terms for the Sale of Online Courses, Resources, Templates and onlineLessonhub Membership.

These terms and conditions will apply if you buy our products or services or use any free resources we may offer.

Welcome! I am so pleased you have decided to use my services or resources - please read the following important terms and conditions before you commit to using them.

This contract sets out:

your legal rights and responsibilities; my legal rights and responsibilities; and

certain key information required by law.

The intention is that it will bring clarity to our relationship, protect both of us and take care of the business side of things. Please let me know if there are any clauses that you do not understand or that contradict your understanding of my services.

In this contract:

‘I’, ‘me’ or ‘my’ means Andre M de Matos West trading as onlineLessonhub; and

‘You’ or ‘your’ means the person buying or using my services and resources.

If you would like to speak to me about any aspect of this contract, please contact me by e-mail at [email protected]

BACKGROUND

I am a sole trader and my trading address is 7 Bell Yard, London WC2A 2JR trading as ‘onlineLessonhub’.

 

I provide online resources, online tutorials, group and individual coaching programmes & membership subscription services and you and I wish to enter into this agreement to set out the terms and conditions that will apply in respect of the services to be provided by me to you.

1                Introduction

  • If you sign up for my services you agree to be legally bound by this contract.

  • If you use any of my free resources that I may offer from time to time you also agree to be legally bound by this contract as appropriate, excluding the clauses relating to payment and consumer rights legislation.

  • When signing up for my services or using any resources you also agree to be legally bound by:

    • my website terms of use and privacy policy;

    • extra terms which may add to, or replace, some of this contract, for example any specific written contract between us;

    • any specific terms which apply to my services, for example programme or service descriptions which may be set out on the webpage for that programme or in email correspondence between us .

All these documents form part of this contract as though set out in full here.

2                Signing up for my services
  • Certain sections of this contract only apply to you and me if you are a ‘consumer’, that is if you are an individual acting for purposes which are wholly or mainly outside your business or profession. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015 say that we must give you certain key information before a legally binding contract between you and us is made (see the summary box below). We shall give you this information in a clear and understandable way in the main body of this contract together with the relevant services description, including any services description agreed between us in the future .

 

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days. If you agree the services will start within this time, you will be charged for what you've used. See clause 6 below for full details.

The Consumer Rights Act 2015 says:

  •  you can ask us to repeat or fix the services if they are not carried out with reasonable care and skill, or get some money back if we can't fix them
  •  if a price hasn't been agreed upfront, what you're asked to pay must be reasonable
  •  if a time hasn't been agreed upfront, they must be carried out within a reasonable time

We shall give you information on:

the main characteristics of the services you are buying

who we are, where we are based and how you can contact us

the price of the services

the arrangements for payment, carrying out the services and the time by which we shall carry out the services

how to exercise your right to cancel the contract in the cooling off period if you are a consumer (where appropriate)

our complaint handling policy

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit

www.citizensadvice.org.uk or call 03454 04 05 06.

 

  • Below, I set out how a legally binding contract to buy services between you and me is made:
    • You place your order at the end of the checkout process by clicking on the payment link on my site. Placing your order and making payment does not, however, mean that your order has been accepted.
    • Any quotation given by me before you place an order for services is not a legally binding offer by me to supply such services. Any prices set out in a quotation remain valid for 14 days.
    • When you decide to place an order for services with me, this is when you make a legal offer to buy such services from me.
    • I may contact you to say that I do not accept your order, for example if I do not think my services are right for you or there has been a mistake in the pricing or description of the services, or my circumstances have changed since I gave you the quotation for the services.
    • I shall only accept your order when I confirm this to you by sending you a confirmation email or start to provide the services, whichever happens earlier. At this point:
      • a legally binding contract will be in place between you and me, and
      • I shall start to carry out the services as set out in the relevant programme or services description.

 

  • The details of the services to be provided will be set out in the statement of services.
  • Each statement of services is a separate contract incorporating the terms of this agreement.
3                Carrying out the services
  • If you are a consumer you have protection under consumer rights legislation, including that the services must be carried out with reasonable care and skill.
  • We shall use reasonable endeavours to carry out the services within the timescales specified in a statement of services but time of performance is not of the essence of this contract. This means where we miss a timescale agreed with you, as long as we have used reasonable endeavours to meet the timescale, this will not entitle you to terminate the contract with us or ask for a refund or any form of compensation. If we have not agreed a specific timeframe with you we shall supply the services within a reasonable period of time.
  • All sessions (including rearranged sessions) must be taken within the timeframe specified in the statement of services or they will expire.

                                      

  • You are not able to reschedule any sessions you may have missed in any of our group programmes. If you booked 1:1 sessions, you can rearrange any two sessions during a programme course providing you give us at least 24 hours’ notice. If you give us less than 24 hours’ notice, fail to turn up for a session or have already rearranged 2 sessions in a programme or course, you will be deemed to have taken the session and you will not be able to reschedule it or entitled to any compensation for missing it.
  • In order to avoid confusion and the possibility of missed or delayed communications, our main forms of communication are limited to emails and pre- arranged telephone calls. Although we may respond to other forms of communication, we can only guarantee a timely response to these forms of communication.
  •  If remote sessions are stated in the programme you purchased, these sessions usually take place via Zoom for tutorials in some of our programmes and livestream or recorded Q&A sessions on Facebook or Zoom or any other means of communication agreed with you in advance. We do not provide face to face meetings.
  •  Please note that I may record our calls for training purposes and administration purposes and by entering into this contract with me you consent to the recording of our calls for these purposes.
  • Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances. We shall try to restart the services as soon as those events have been fixed. Examples of events which might be beyond our reasonable control include pandemics, epidemics, any law or action taken by a government or public authority, internet failure or other IT problems, if one of our team is ill or if you change the scope of the services you require from us.
  • To the maximum extent permitted by law, we exclude any and all implied warranties in respect of the services, except as expressly set out in this agreement.
4                Your responsibilities
  • You will pay the price for the services as set out in the relevant statement of services.
  • You will provide us promptly with such information and assistance (and ensure that any information is complete and accurate) as we reasonably need to provide the services.
  • If you are in breach of this contract, we reserve the right to suspend or curtail the services as we see fit.
  • You agree:
    • to obtain and maintain all necessary licences and consents and comply with all relevant legislation in relation to the receipt by you of the services; and
    • to ensure that you have the right to share any information or materials with us, including any Intellectual Property Rights; and
    • to obtain consent from your parents or guardian in order to buy services from us if you are under 18 years of age; and
    • not to buy any services from us if you are under 16 years of age; and
    • to comply, agree and consent to clauses stated under the Safeguarding Policies we present you & the UK Statutory Guidance on Keeping Children Safe in Education; and
    • to comply with, agree to and sign when necessary, the online safety agreement for use with children; and
  • If the performance of our obligations under these terms is prevented or delayed by any of your acts or omissions, or subcontractors, we shall not be liable for any costs or losses incurred by you that arise directly or indirectly from such prevention or delay.
  • You warrant that you have the right to disclose the confidential information and any materials to us and to authorise us to use them for the purpose of providing the services.
5                Prices and payment
  • All prices quoted are exclusive of VAT.
  • The price for the services is set out in the relevant statement of services.
  •  The payment options available are set out specifically according to the service provided and are presented at checkout; and
    •  I require full payment in advance in order to provide the services.
    • I shall send you an invoice in respect of my fees either monthly or on completion of the services, dependant on the service provided, and my invoices are payable within 30 days.

 

  •  The fees are non-refundable except for:
    •  if you are a consumer, your right to a ‘cooling off’ period, as described in clause 7 below;
    •  where I cancel a programme (other than under 11.3 below) you are entitled to a partial refund for sessions which you have paid for in advance and which you have not received.
    •  In all other circumstances I am not able to refund to you any of the payments you have made, and you remain liable for the whole price of the programme or services even where you do not complete your sessions with me, as;

(a)             payment is for the programme as a whole, not individual sessions; and

(b)             This policy is also a reflection of the amount of preparation I need to put into the programme to make it most effective for you and the amount of time I shall dedicate and set aside for preparing for and attending our sessions together. This approach also helps you with your own accountability and commitment to improving your life through my coaching programme.

(c)            In view of our clear no-refund policy, we do not tolerate any type of chargeback threat or actual chargeback from your credit or debit card company.  In the event that a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase, without you seeking repayment from us first: you shall be in breach of this contract;  you agree that you will owe us first the sum charged to us by our merchant service provider and secondly a sum based on time spent at £100 per hour in dealing with your breach; and we reserve the right to report the incident to credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as non-payment on your account which could have a negative impact on your credit rating.

  • If any of your payments are not paid on the due date we may suspend services until payment has been made in full.
  • We shall ensure that a record is kept of the amount of time spent on the services.
  • We shall give you written notice at least [28] days in advance of any increase in our fees. If the increase is not acceptable to you, you may, within 10 days of the date of the invoice, terminate this

contract by giving written notice to us. In these circumstances the services will cease [28] days after

the original notice of the price increase.

  • We shall be entitled to charge to you any sums reasonably incurred by us in recovering outstanding sums from you including professional and collection agency fees.
6                Cooling off period for consumers
  • If you are a consumer, you have the right subject to 6.3 [and 6.4] below to cancel this contract within 14 days of signing up without giving any reason.
  • The cancellation period will expire 14 days after the date of the contract.
  • However,  if you confirm to me that you wish me to start to provide the services within the 14 day cooling off period, then at this point my refund policy set out in clause 5.4 will apply and if you subsequently exercise your right to cancel during the 14 day cooling-off period you will have to pay my reasonable costs of services provided within that time. You confirm you wish me to start to provide the services within the 14 day cooling off period by doing any of the following during that time: accessing or downloading any digital resources I make available to you; joining any private social media group associated with my services or accessing any other supporting materials made available to you.
  • If you cancel this contract in accordance with the cooling off period in clause 6.1, we shall reimburse to you all payments received from you promptly and using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise.  However, this will only be the case if you have not confirmed to me you wish me to provide the services as specified in clause 6.3 for which you will have to pay my reasonable costs.

 

7                Intellectual property
  • In this agreement, ‘Intellectual Property Rights’ means patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
  • In this clause ‘Deliverables’ means any bespoke documents or other materials produced by us for you and to be supplied to you as part of the services as set out in a statement of services.
  • If we provide you with any materials other than the Deliverables during the services, whether digital or printed, any Intellectual Property Rights in those materials belongs to us and unless we agree otherwise you can only use those materials for your own personal use to obtain the benefit of our services. You may not use such materials for any other purposes and you may not share them with third parties.

7.4            Provided we have received payment in full for our fees we shall grant you royalty free licence to use the Deliverables for your own personal use in order to enjoy the benefit of our services under the terms of this agreement.

 

 

8                Confidential Information
  • All information shared by you on a one to one basis will be kept strictly confidential, except when releasing such information is required by law and/or where I consider it necessary to do so because of concerns of risk to yourself or others, or to assist the prevention or detection of a crime. Such circumstances may include ant circumstances described in the UK Statutory Guidance for Keeping Children Safe in Education – you can access the guide here.
  • Where you participate in any group sessions, you agree to keep strictly confidential any information shared by participants in those group sessions and not to share it with any third parties. You will not use the confidential information of any participant of a group session for your own benefit except with the explicit consent of that participant.
  • The obligations in clauses 8.1 [and 8.2] will not apply to information which:
    • has ceased to be confidential through no fault of either party;
    • was already in the possession of the recipient before being disclosed by the other party; or
    • has been lawfully received from a third party who did not acquire it in confidence.
  • You will not use any Confidential Information for profit or for your own benefit in any way.
  • Your and our confidentiality obligations under this clause will continue after termination of this agreement.
9                Personal Data and Data Processing
  • We shall use the personal information you give to us to:
    • provide the services;
    • process your payment for the services; and
    • inform you about any similar products and services that we provide (though you may stop receiving this information at any time by contacting us).
  • We shall not give your personal information to any third party unless you agree to it.
  • For full details, read our privacy notice here.
10             Resolving problems and faulty services
  • In the unlikely event that there is a problem with the services, please contact us as soon as possible and give us a reasonable opportunity to sort out any problems with you and reach a positive outcome.
  • A summary of your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. For more detailed information on your rights and what you should expect from suppliers of services, you can find out more from Citizens Advice on their websitecitizensadvice.uk or call them on 03454 04 05 06.
  • Nothing in this contract affects your legal rights under the Consumer Rights Act 2015. You may also have other rights under common law.
  • Please contact us using the contact details at the top of this contract if the services we supply are faulty and you wish to discuss with us the options open to you.
  • The terms of this agreement will apply to any re-performed services.
11             End of the contract
  • If a services description specifies a length of time for services to be provided, then subject to clause

11.3 below, the services will terminate at the end of that timeframe.

  • If we provide services to you on an ongoing basis and the relevant statement of services does not specify a timeframe then either you or we may terminate the services by one month’s written notice to each other.
  • Either you or we may terminate the services and this agreement immediately if:
    • the other party fails to pay any amount due under this agreement on the due date for payment and remains in default not less than 14 days after being notified to make such payment;
    • the other party commits any other material breach of this agreement and, in the case of a breach capable of being resolved, the breach is not resolved within 30 days of a written request to do so. The written request must expressly refer to this clause and state that the contract for services and this agreement will be terminated if the breach is not resolved; or
    • the other party commits or threatens to commit or is threatened with any act of insolvency under the Insolvency Act 1986.

 

For the purposes of this clause, any breach by you of the rules governing your participation in my Facebook Group or any other Group hosted by me on another social media platform or any programme platform, constitutes a material of this contract which is not capable of being resolved.

  • If I decide in my absolute discretion that we are not a good fit for each other, I may terminate this contract immediately on notice, in which case I shall give you a partial refund for any elements of the services which you have paid for in advance and which you have not received.
  • If this agreement is ended it will not affect our right to receive any money which you owe to us under it and it will not operate to affect any provisions that expressly or by implication survive termination.
12             Limit on our responsibility to you
  • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury caused by negligence), we are not legally responsible for any:
    • losses that:
      • were not foreseeable to you and us when the contract was formed;
      • were not caused by any breach of these terms on our part; and
    • business losses, including loss of business, business interruption, loss of profits, loss of management time and loss of business opportunity.
  • Our total liability to you is limited to the amount of fees paid by you for the services.
  • This limitation on liability is an integral part of the commercial bargain between you and us and was a controlling factor in the setting of the fees payable to us under these terms.
13             Disputes
  • We shall try to resolve any disputes with you quickly and efficiently.
  • If we cannot resolve a dispute using our internal complaint handling procedure and either of us want to take court proceedings, the courts of England and Wales will have exclusive jurisdiction in relation to any contract entered into pursuant to this agreement.
  • The laws of England and Wales will apply to any contract entered into pursuant to this agreement.
14             General
  • This is our entire agreement with you. This agreement constitutes the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in this agreement and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
  • Amending the agreement. No variation of this agreement shall be valid or effective unless it is in writing and is agreed to by us.

     

     

     

    Online terms and conditions for the sale of digital products

     

    We are so delighted you have decided to place an order with us!  Please read the following important terms and conditions before you buy anything on our website.

    Summary of some of your key rights:

    By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.

    The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your products, in most cases, you can change your mind and get a full refund – see the section on the ‘Cooling Off Period’ below but please note that once you have started streaming or downloading the  product you will lose your right to cancel.

    The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following:

    up to 30 days: if your products are faulty, then you can get a refund;

     

    The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

     

    This contract sets out:

    • your legal rights and responsibilities;
    • our legal rights and responsibilities; and
    • certain key information required by law.

     

    In this contract:

    • ‘We’, ‘us’ or ‘our’ means Andrea M de Matos West trading as onlineLessonhub; and
    • ‘You’ or ‘your’ means the person using our site to buy products from us.

    If you would like to talk to us about any aspect of this contract, please contact us by:

    email at [email protected]

    Who are we?

    I am a sole trader and my trading address is 7 Bell Yard, London WC2A 2JR trading as ‘onlineLessonhub’.

     

     

    • Introduction
      • If you buy products on our site you agree to be legally bound by this contract.
      • When buying any products you also agree to be legally bound by:
        • our website terms and conditions and any documents referred to in them;
        • specific terms which apply to certain products. If you want to see these specific terms, please visit the relevant webpage for the products.

    The above documents form part of this contract as though set out in full here.

    • Your privacy and personal information
      • Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
      • Our Privacy Policy is available here.
    • Ordering products from us
      • Below, we set out how a legally binding contract between you and us is made.
      • You place an order on the site by by filling in our order form and clicking on the ‘buy now’ button.
        • When you place your order at the end of the online checkout process by clicking on the pay now buttonbuy now button, we will acknowledge it by email. This acknowledgement does mean that your order has been accepted, see below.
        • We may contact you to say that we do not accept your This is typically for the following reasons:
          • the products are unavailable;
          • we cannot authorise your payment; or
          • there has been a mistake on the pricing or description of the products.
        •  We will only accept your order when we email you to confirm this or deliver the products, whichever happens earlier. At this point a legally binding contract will be in place between you and us.
      •  If you are under the age of 18 you may not buy any products from the site.
    • Right to cancel this contract.
      • If you change your mind about your purchase of digital products made from our website, you may be able to cancel your order and request a refund, however, your right to do so will depend on whether you have begun downloading or streaming the content.
      • You may not cancel your purchase of digital products once you have started downloading or streaming them unless the content is faulty.
      • If you are a consumer and you have not started to download or stream the products you have the right to cancel this contract within 14 days of placing your order without giving any reason.
      • The cancellation period will expire 14 days after the date you placed your order.
      • To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear written statement sent by email to [email protected].
      • To meet the cancellation deadline, you need to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
    •  Effects of cancellation
      • If you cancel this contract, we will reimburse to you all payments received from you.
      • We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.
      • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    • Delivery
      • If the product is a one-off purchase of digital content, we will make the digital content available for download by you as soon as we accept your order.
      • If the product is to be delivered in instalments we shall supply the digital content to you as specified in the product description.
      • If something happens which:
        • is outside of our control; and
        • affects the estimated date of delivery;

    we will let you have a revised estimated date for delivery of the products.

    • Unless you and we agree otherwise, if we cannot deliver your products within 30 days, we will:
      • let you know;
      • cancel your order; and
      • give you a refund.
    • Payment
      • We accept payment by Paypal and card via Stripe.
      • We will do all that we reasonably can to ensure that all of the information you give us when paying for the products is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
      • The price of the products excludes VAT and this gets added at checkout. You are able to see the added VAT and final price before you purchase.
    • Nature of the products
      • The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the products:
        • are of satisfactory quality;
        • are fit for purpose;
        • match the description.
      • While we try to make sure that the colours of our products are displayed accurately on the site, the actual colours that you see on your computer, mobile phone or other device may vary depending on the monitor that you use.
      • If we can’t supply certain products we may need to substitute them with alternative products of equal or better standard and value. In this case:
        • we will let you know if we intend to do this but this may not always be possible; and
        • you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
      • We may discontinue or modify products at any time without prior notice.
    • Faulty products
      • Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from suppliers of products, you can find out more from Citizens Advice on their website www.citizensadvice.uk or call them on 03454 04 05 06.
      • Nothing in this contract affects your legal rights under the Consumer Rights Act 2015. You may also have other rights under common law.
      • Please contact us via email at [email protected] within 7 days, if the products we supply are faulty and you wish to discuss with us the possibility of:
        • us repairing the products;
        • us replacing the products;
        • a price reduction; or
        • a refund.
      • End of the contract

    If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

    • Limit on our responsibility to you
      • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
        • losses that:
          • were not foreseeable to you and us when the contract was formed; or
          • that were not caused by any breach on our part;
        • business losses; and
        • losses to non-consumers.
      • Entire Agreement

    These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

    • Disputes
      • We will try to resolve any disputes with you quickly and efficiently.
      • If you are unhappy with:
        • the products;
        • our service to you; or
        • any other matter;

    please contact us as soon as possible.

    • If you and we cannot resolve a dispute using our internal complaint handling procedure, and either of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract.
    • The laws of England and Wales will apply to this contract.